Return & Refund Policy
At KiraDols, we are committed to providing high-quality products and a positive shopping experience. We understand that questions or concerns may arise after placing an order. Please review our Return & Refund Policy below to understand how returns, cancellations, exchanges, and refunds are handled.
This policy applies to purchases made through the official KiraDols website, including dolls, doll heads, wigs, clothing, accessories, and other customized products.
Order Cancellation
If you wish to cancel an order, please get in touch with our customer support at contact@kiradols.com as soon as possible. The following is the order cancellation policy:
| Order Status | Refund |
|---|---|
| Before Production Begins | Full refund (the transaction fees charged by the payment service providers will not be refunded) |
| After Production Begins | 50% refund |
| After Shipment | No cancellation or refund |
Return Eligibility
All KiraDols products are custom-made; they’re not returnable or refundable in principle. Also, since the sex dolls are used to directly contact the human body, we don’t accept returns once the products have been used. For specific situations, we offer flexible return policies according to the detailed situations.
❗Please record an unboxing video when you receive the package in case of any after-sales service.
Returns may be accepted for eligible products, subject to the conditions below:
1. Damaged, Defective, or Incorrect Products
We carefully inspect our products before shipment. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us (contact@kiradols.com) promptly.
2. Special Situations
If you require a return for a special situation, please contact us (contact@kiradols.com). Confirm that the product must be unused, in its original condition, and returned with its original packaging and included accessories.
Return Shipping Costs
1. For approved voluntary returns due to a change of mind, the customer is responsible for return shipping costs.
2. For products confirmed to be defective, damaged before delivery, or incorrectly supplied due to our error, KiraDols will cover or reimburse reasonable return shipping costs.
Note: Please use a trackable shipping service for authorized returns.
Original shipping charges, customs duties, import taxes, and other fees are handled in accordance with the circumstances of the return.
Refund Processing
Once an authorized return has been received and inspected, we will notify you of the outcome. If a refund is approved, it will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider, bank, and payment method. After the refund has been issued by KiraDols, additional time may be required for the funds to appear in your account.
Contact Us
If you have questions about cancellations, returns, replacements, or refunds, please contact our customer support team via contact@kiradols.com.